Frequently Asked Questions

Do you have any queries, comments or complaints? Please let us know!

Do not hesitate to contact us if there is anything we can help you with. Please email us at and we will contact you to resolve the matter. Our aim is to contact you within 3 hours of receiving your email, but please note this may not always be possible. Or you can phone our friendly Customer Loyalty team on 08611 92636.


Instead of having to fill in a boring paper-based returns form, you can now log into and complete the returns form online. Please see our returns policy for complete instructions on how to return your purchased item.

Zando ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective then please contact our friendly Customer Loyalty team on 08611 ZANDO (08611 92636) or email us at The time period for such a return is the same as any other return - 14 days after the item was received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service, and you will be provided with store credit or you can contact our Customer Loyalty team for assistance.

Our delivery policy can be viewed by clicking here.


You are welcome to contact our delightful Customer Loyalty team using the chat function on the bottom right hand side of our site, you can also email us at or call us on 08611 92636. Our Customer Loyalty team strives to make your experience fantastic so please be sure to contact them for anything you may need.

You need to be registered in order to purchase from our website. Not registered? Fear not! Go to to register. Once registered you will receive an email welcoming you to the ALDO fold, making our world of fashion accessible in just few clicks of your finger.

Just follow the order prompts

  • Select your items and add them to your cart
  • Once you have everything you want, click the Proceed to Checkout button
  • Fill out the requested details and click the Checkout button
  • You will then be taken to an order confirmation page which will give you your order number and delivery time lines

Super-easy and convenient, just the way we like it. (You can also like us on Facebook).

Click on the My Account tab on the top right hand side of the page. You will then be directed to your account details. Scroll down to find your account information. Click ‘edit’ next to ‘contact information’, then change your details as needed, followed by clicking on the ‘save’ button to ensure your details are changed.

The emails that ALDO sends you come with the option to unsubscribe from the newsletter. Click on that option and you will not receive future ALDO messages anymore.

Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page.

Brands & Stock

All of our products are in European and South African sizing. Please visit our Size Guide.

We make a point to keep up with the latest fashion trends, and therefore maintain our stock levels to match those items that are most popular. Take note that items are available while stocks last. Should you have any further enquiries, feel free to contact Customer Loyalty team.

We do not place items on back order, but if it is something super fabulous and popular our Style Team will see if there is something they can do to satisfy your craving.

Unfortunately this is not an available option.

Allow 10 minutes for this item to reappear in stock and then try again. Alternatively please contact Customer Service.

We welcome any feedback our customers can give us. You can place a review on a product by going to the product's page and adding your comment, or send your feedback to

As is an online shop, the stock is not necessarily available in a physical store customers can visit. Should you have any queries regarding our products you can contact our gorgeous Customer Loyalty team and they will do their very best to describe the item as if you were holding it yourself.

Payment’s payments are powered by Zando, who offers you the following payment methods:

Payment via credit card

Zando accepts credit card and chipped debit/cheque card payment via Visa and MasterCard only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.

EFT (electronic funds transfer)

This payment method requires the customer to transfer money directly from his/her account into Zando’s account, through computer-based systems.

If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.

All bank deposit EFT’s require proof of payment to be sent to before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.

Why should I use the EFT option? EFT is convenient in that it is not time consuming and it’s easy to use. Zando also creates a safe and trustworthy banking environment for the benefit of the customers and the company.

COD (Cash on Delivery)

Pay for your purchase in cash when it is delivered to your door. This is an easy payment option that only requires you to have the correct amount of cash when your package is delivered, as our delivery men do not carry petty cash. Take note that all payment should be done in South African Rand, and that the COD option is only available for certain postal codes. Please note that a handling fee of R10 will be charged on checkout.

Should it so happen that you are not available to accept delivery you can postpone/delay delivery for a maximum of three (3) business days after the initial attempt to delivery. If delivery has not taken place within these three days, the order will be cancelled and returned to our warehouse. In order to ensure the safety for you our customer as well as our delivery team, cash on delivery will only be available on orders below R1500.00 (one thousand five hundred rand).

COD is only currently available to certain postcodes in Cape Town and Johannesburg, and does not qualify on orders where Next Day or 2Day Express delivery option is requested.


To get started, you’ll need to have registered on and also have an existing eBucks account. You’ll also need your SA ID number, your eBucks 4-digit PIN and your cellphone (for your One Time PIN /OTP)

Add all the items you want to purchase to your online shopping cart.

Proceed to the checkout page, select “Pay with eBucks” as your preferred payment method and click the “Order Now” button to proceed

You will automatically be directed to the secure eBucks payment section. Log in using your 4-digit PIN and your OTP for the transaction will be sent to the cellphone registered to your eBucks account.

You’ll be able to see your remaining eBucks balance in the secure payments section, click “Finish” to complete the transaction and the amount will be debited from your eBucks account. The purchase will be confirmed and we’ll take care of the rest. All you need to do now is watch out for your delivery – it’ll be on its way soon.

To benefit from eBucks rewards on, click "Earn eBucks" under "Order Confirmation" on the checkout page and enter your SA ID number. Click on 'Earn' and your eBucks will reflect in your account during the first week of the following month.

Pay in Store with Pay@

This super convenient payment option allows you the convenience of paying for your order at your nearest Shoprite, Checkers, Shoprite USave, Spar or Pick ‘n Pay store. Upon checkout you will receive confirmation of your order, as well as the bill payment reference number that you can use to pay with. All you need to do is go to your local store, present your bill payment reference number to the check-out clerk and pay for your order. Your order must be paid for within 5 days, otherwise the stock will be released back onto our site. Once payment has been received, your order will be processed and delivered to your door.All you need to do is go to your local store, present your bill payment reference number to the check-out clerk and pay for your order. Your order must be paid for within 5 days, otherwise the stock will be released back onto our site. Once payment has been received, your order will be processed and delivered to your door.

Zando makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.

The first step is to check with your bank to rule out any problems that may be occurring on that side. If you still experience difficulties, contact Customer Service, and they will alert our IT team to correct the problem.

When you are issued store credit, you will have received a voucher code. Please copy and paste this voucher code into the box titled Coupon upon checkout to have the credit amount deducted from your retail price.

Super easy, an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered. Lastly listen out for your doorbell or name to be called when our speedy drivers are there to deliver. Should you not receive such an email, then contact our super helpful Customer Loyalty team and they will help you out.


Yes, all pricing is in South African Rand.

Yes, all prices are inclusive of VAT.

No, we do not match, but we do our best to ensure we have competitive prices.

Store Credit & Coupons/Vouchers

If you return an item/s and select store credit, or an item happens to be out of stock a store credit voucher code will be emailed to you to the value of the paid price of the item/s. This can then be used for future purchases at Store credit will be received only once the returned items have been processed by Quality Control. To qualify for store credit, items must be returned unworn and in the original packaging.

Privacy & Security

We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us. If you want to know more on how we ensure your privacy, please refer to our Privacy Statement.

You are safe, we do not store your credit card details.

Not a chance, your information will not be sold or passed on to any third parties. rightfully protects your information. Read more on how we protect your details by referring to our Privacy Statement.

About the Company

ALDO is an international brand specializing in the creation of on-trend, fashion footwear and accessories for stylish men and women. Since its inception in Montreal, Canada in 1972, ALDO has quickly become one of the leading fashion footwear and accessory brands in the world.

ALDO initiated its entry into the U.S retail market in 1993 and hit the high streets of London in 2002. Currently, ALDO operates over 600 corporate stores across Canada, the US and the UK and over 700 franchised stores worldwide.

All ALDO stores are intentionally modern and fresh in design, aiming to create a fun and upbeat space for the ALDO customer. Product is always on-trend, taking inspiration from around the world. This gives consumers a global perspective on fashion. A brand that is both aspirational and accessible, ALDO caters for all customers, consistently offering key fashion pieces at affordable prices.

More than just a name, ALDO has positioned itself as a lifestyle brand. Although continuing to grow at a rapid pace, the brand remains focused on its vision of excellence: to make people feel good through the products and service provided every day. It also remains true to the basic principles on which its founder, Mr. Aldo Bensadoun, built the company: love, integrity and respect.


To ensure you receive your items before Christmas, please order your items before the following dates:

Main centres, express & next day: 22 December
Main centres: 19 December
Regional & remote areas: 17 December’s deliveries are powered by Zando, who offers you the following delivery methods:

Click and Collect Deliveries – Click and Collect orders will be delivered to the selected PostNet branch only and is applicable to our Standard Delivery option only. Delivery to the PostNet branch will happen in line with our standard delivery timescale of 3-5 days and will be confirmed via email when the parcel arrives.You must produce a valid driver's license, passport or identity book before PostNet will release your order to you.

3 Hour Delivery - Must have your order today? R80 will ensure delivery of your order to your door within 3 hours. Only certain Cape Town areas qualify, and orders must be placed before 15:00 on a working week day. Not available for Pay In Store, COD and EFT payment options.

Next Day Delivery - Need your goodies quick and fast? R60 will ensure delivery of your order to your door the next working day! Only certain main centre areas qualify, and orders must be placed before 16:00 on a working week day. Not available for COD and EFT payment options.

2Day Express Delivery – R25 will ensure your order is delivered within 2 working days! Only certain main centre areas qualify, and orders must be placed before 16:00 on a working week day. Not available for COD payment options.

Standard Delivery – All orders over R250 qualify for FREE delivery, please see the delivery fee calculated at checkout if your order is below R250. Applicable to all areas within South Africa.

Our delivery times are within 3 working days for main city centres and within 5 working days for outlying areas. Our speedy drivers will deliver your order during office hours, Monday to Friday, 8am to 5pm. ZANDO wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

You can expect delivery:

Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria and East London) within 3 working days.

Regional areas within 5 working days.

Yes we do! You can choose the option for 2Day Express delivery on the checkout page. It is only offered to customers in Main Centres for an additional fee of R25.

Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

If you manage to contain your excitement and your order value is below R250, there will be a delivery fee due depending on where we are delivering your order to. If you are a true shopaholic and your order value is above R250 then it is Free.

Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as promised. If you have not received it then contact our fabulous Customer Loyalty and they will help you to locate your order. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service. Remember, you will receive an email from us to tell you that your order is on its way, and receive a tracking number so you can follow its progress.

All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please give our helpful Customer Loyalty team a call, and they will get in contact with our courier partners to try and help you out. Helpful hint: as soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door.

If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier.

Order Status

If you log onto your account at and click on the My Accounts Section, you will be able to track the progress of your order. Alternatively contact our ever friendly Customer Loyalty team and they will help you.